Refund policy
Refund Policy
We understand that an order may occasionally need to be returned. The following terms explain when a return can be requested and how eligible refunds are handled.
Your 14-Day Return Window
You may submit a return request within 14 days after receiving your order.
Please contact us within this period before sending merchandise back. Return instructions will be provided after your request has been reviewed.
Requests submitted outside the return period may not qualify unless applicable consumer law provides otherwise.
What Can Be Sent Back
For a change-of-mind return, the product should remain unused and in its original condition. Original packaging, parts, and accessories should be included where applicable.
A product may also qualify for assistance if it arrives damaged, defective, incomplete, or materially different from the item ordered.
Products that have been used or opened may not qualify for a change-of-mind return where health, hygiene, safety, or product condition makes resale inappropriate.
Before Sending an Item Back
To begin a return request, contact:
Please provide your order number, contact details, reason for the return, and information about the product concerned.
If you are reporting damage, a defect, missing components, or an incorrect item, we may ask for photographs or other reasonable evidence.
Please wait for return instructions before shipping merchandise back.
Who Pays for the Return
When a customer returns an eligible product because of a change of mind, return shipping costs are the customer's responsibility.
If we supplied an incorrect, damaged, or defective product, Rmoatx will cover the applicable return shipping cost for an approved return.
Once Your Return Arrives
Returned merchandise will be reviewed after reaching the designated return location.
For change-of-mind returns, the product must satisfy the applicable condition requirements before a refund can be approved.
We will notify you after the return has been reviewed.
Receiving Your Money Back
Approved refunds will be issued to the original payment method used for the transaction.
Once a refund has been submitted, the time required for the funds to appear may depend on PayPal, your bank, card issuer, or other payment provider.
Damaged or Incorrect Purchases
Please contact service@rmoatx.com within the 14-day return window if your purchase arrives damaged, defective, incomplete, or incorrect.
We will review the order information and supporting evidence and provide an appropriate resolution according to the circumstances.
Nothing in this policy limits consumer rights that cannot legally be excluded.