Service policy

  1. Acceptance of Terms By accessing or using rmoatx (“we”, “us”, “our”) via rmoatx.com, you agree to abide by these Terms of Service.
  2. User Eligibility & Services You must be aged 18 or above to purchase merchandise on our platform. Our services cover order processing, item delivery and after‑sales assistance. You are responsible for submitting accurate account and delivery information.
  3. Your Account Safety You shall secure your account and take full responsibility for all activities under your account. Immediately notify service@rmoatx.com if any unauthorized account usage occurs.
  4. Order Rules Your order is confirmed upon successful payment. Confirmation notifications will be issued within 72 hours. We reserve the right to cancel orders caused by stock shortages or system errors, with full refunds issued accordingly. Product information is subject to adjustment; please contact us for clarification before placing orders.
  5. User Code of Conduct You may apply for after‑sales service subject to our Refund Policy and opt out of marketing communications. You are prohibited from misusing the website, posting illegal content or manipulating orders. Returned goods must remain in original, resalable condition.
  6. Platform Rights We may revise these Terms; revisions take effect 7 days after being published on the site. We may suspend user accounts or cancel orders for rule violations. We strive to maintain website security, accurate product information and responsive customer service through service@rmoatx.com.
  7. Intellectual Property & Liability Exclusion All website content belongs to rmoatx. Unauthorised use is forbidden. We shall not be held liable for service disruptions caused by force majeure or third‑party providers, nor for losses resulting from improper product operation.
  8. Applicable Law These Terms of Service and any supplementary agreements shall be governed and interpreted in accordance with the laws of the United Kingdom.